Shipping policy
At Studio Thread Co., we create custom apparel for clubs, teams, businesses, fundraisers, events, organizations, and community groups. Because many of our orders are custom-made, shipping and delivery timelines may vary based on order details, production needs, and customer approval timing.
Order Processing
Custom orders are processed after all required order details, design approvals, and payment terms have been completed.
Processing time may vary based on:
- Apparel style and availability
- Order quantity
- Design complexity
- Print or embroidery method
- Customer approval timing
- Production workload
- Deadline or event date
Production does not begin until the order has been approved and any required payment or deposit has been received.
Turnaround Times
Turnaround times vary by order. Estimated production and delivery timelines will be shared during the quote or order approval process.
Any timeline provided is an estimate unless confirmed in writing. Delays may occur due to supplier availability, shipping carriers, production needs, weather, holidays, or circumstances outside of our control.
If your order is needed by a specific event date, please include the deadline when submitting your custom order request.
Shipping Options
Shipping options and costs may vary based on order size, weight, location, and delivery needs.
Shipping costs will be included in your quote or discussed before the order is finalized.
Local Pickup or Delivery
Local pickup or delivery may be available for certain orders. If available, pickup or delivery details will be arranged before the order is completed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information.
Studio Thread Co. is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses provided by the customer.
Lost, Delayed, or Damaged Packages
Once an order has been shipped, delivery timelines are controlled by the shipping carrier.
Studio Thread Co. is not responsible for carrier delays, weather delays, or issues outside of our control. If your package is lost, delayed, or arrives damaged, please contact us as soon as possible so we can help review the issue and determine next steps.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect due to a production error, please contact us within 3 business days of receiving your order.
Please include your name, order details, a description of the issue, and clear photos of the item and packaging.
If the issue is confirmed to be a production or fulfillment error, we will work with you to provide a replacement, correction, or other appropriate solution.
Contact Us
For shipping questions, please contact us at:
Studio Thread Co.